Better Business Bureau is warning consumers to beware of untrustworthy locksmith businesses taking advantage of consumers in the area.
“It is unfortunate that any business would take advantage of consumers who find themselves locked out of their home or vehicle,” said Paula Fleming, vice president of communications and marketing for BBB. “We recommend finding a trustworthy business through your BBB, or filing a complaint if you feel you have been taken advantage of.”
BBB has received complaints recently about local locksmith services. Consumers have reported dishonest business methods, including significantly overcharging consumers, charging consumers for unnecessary services, using intimidation tactics, and failing to give refunds or respond to consumer complaints.
Consumers were quoted a reasonable price over the phone, but when locksmith services arrived they demanded significantly more than quoted: for example, some consumers reported being quoted $40, but charged $200. The locksmith usually will only accept cash, and threatens to keep the consumer locked out if they refuse to pay.
Better Business Bureau is investigating these complaints. Check back with BBB for the most recent information, and visit bbb.org to find trustworthy businesses in your area.
From Your BBB: Tips for Choosing a Trustworthy Locksmith
What's in a name? Unscrupulous individuals often operate under many business names or aliases. They may answer the phone with a generic phrase like, “locksmith service” or simply “locksmith.” If the call is answered this way, ask, "What is the legal name of your business?"
Unclear advertising: Look closely at the ad(s) in the yellow pages. Is the specific name of the business clearly identified? Does the ad look similar to other ads but have a different name? Does it appear that the dealer actually operates under several names?
Unmarked car: Some legitimate locksmiths will work out of a car or unmarked van for quick jobs, but most should arrive in a service vehicle that is clearly marked with the name of the business.
Ask for identification: A legitimate locksmith should ask for identification and some form of proof that you have the authority to allow the unlocking to be done. A legitimate locksmith should also provide you with identification in the form of a business card or invoice with the company name on it. Identifying information should also match the name on the service vehicle.
Get an estimate: Find out what the work will cost before you authorize it. Never sign a blank form authorizing work.
Demand an invoice: Insist on an itemized invoice. You can't dispute a charge without proof of how much you paid and what you paid for.
Find out if the locksmith is insured. If your property becomes damaged during a repair, insurance is important to cover your losses.
Just say no: If you are not comfortable with the service provider, you can, and should, refuse to work with the locksmith.
Plan for next time. Once you’ve found a reputable locksmith, keep their information handy in case you find yourself locked out again in the future. Always check with your BBB to find a trustworthy business in your area.
For more advice you can trust, check out
bbb.org and Start With Trust®.